Policies & Terms of Service
Delivery/Shipping PoliciesAt this time, we do not ship to P.O. Boxes. Our shipping is through reputable companies only. Larger items will be shipped via truck. Please allow 2-6 weeks for your items to arrive. Your entire order may not arrive at the same time due to back orders or different locations for storage of products, custom orders etc., but please be assured that you will receive it in its entirety by the estimated date. All custom work including signs, grapevine and custom lighting can take up to 6 weeks or more for delivery and will be shipped separately. Oak Lodge is not responsible for any additional charges such as duty or brokerage. It is the customers responsibility to pay these upon receipt of an order. However, we have gone to great lengths to list every product with delivery information for both Canadian customers and U.S., customers. Oak Lodge will pay the insurance on all orders. This is a peace of mind gift for our customers, and our way of saying "Thank you".
We offer our products to Canada and the United States! Because of cross border shipping, Oak Lodge is not responsible for any delays due to customs at the border. Customer service and satisfaction is our top priority, and we will endeavor to make any shipment to any location as smooth as possible.
We will attempt to cancel any unshipped orders, provided you notify us within 24 hours of placing your order. A 10% charge will apply to your order to cover bank fees.
We reserve the right to correct pricing errors without notice.
At Oak Lodge, your satisfaction comes first. We will do everything in our power to ensure the quality of your product(s). However, due to high shipping costs, we are unable to accept returned merchandise and all sales are final.
Damages and Return Policy
Oak Lodge only ships with reputable companies. Our products are inspected and packaged professionally before shipping out to our customers. Our shipping companies use the utmost care in handling all packages to ensure a safe arrival of your goods. If a situation may arise that your order arrives damaged, you must follow these guidelines.
Inspecting the condition of the package is required when you receive your order. Should your order arrive and the packaging is damaged, do not let the driver leave without written acknowledgment that the packaging arrived damaged.
Inspecting the contents of the package is required when you receive your order. If your order is damaged or faulty due to shipping, you are responsible to report the claim to Oak Lodge immediately. If you need any assistance, Oak Lodge will be happy to help. However, you must contact Oak Lodge within 24 hours at 1-800-Oak-Lodge or email@example.com of receiving your package(s) so we can assess the situation and give proper direction. Failure to comply with these guidelines will eliminate any assistance from Oak Lodge or shipping companies involved.
At Oak Lodge, we are committed to protecting your privacy. Please be assured that your personal information including your email address will never be shared, sold, or rented to others. We want you to feel confident that your privacy is respected when placing an order. When you place an order we ask that you provide the information necessary to process your order. This way, we can process your order expediently and keep you updated concerning its status.
Method of Payment
We accept Visa, Mastercard, Discover, and American Express through PayPal. Cheque or email money transfer is also accepted.
PayPal is the #1 trusted name throughout the world for online business transactions. One of the most effective ways to protect yourself from identity theft is to keep your financial information private. PayPal enables you to pay without sharing your financial information with sellers. Not only does PayPal help keep your financial information private, PayPal guarantees 100% protection against unauthorized payments sent from your account.
If you have any questions or concerns, please feel free to contact us at any time. We appreciate your business and look forward to serving you in the future!
We can be reached at firstname.lastname@example.org or call us anytime at 1-800-93-Oak Lodge
We will respond to your emails and phone calls within the day!